Service & Support
Expert Equipment & Software Support — Whenever You Need It
At Nuon Imaging, we understand that ongoing radiology equipment support is critical to your success. Whether you need help maintaining imaging equipment, upgrading software, or troubleshooting an issue, we’re here to help—even if your equipment didn’t come from us.
Our team provides replacement parts, repair services, proactive maintenance, and remote support across a wide range of imaging systems, workstations, and components. With 24/7 Client Care & Remote Support, you can trust that help is always just a call away.
Service Plans
Every imaging environment is unique — and so are its service needs. Nuon Imaging offers custom service plans to help you: maintain your equipment beyond the manufacturer’s base warranty, manage older systems that need more frequent care, control maintenance costs with predictable pricing, and keep your software and imaging workflows optimized.
Whether you’re running a single clinic or a multi-site imaging network, we’ll work with you to create a service plan that meets your needs and budget.
24/7 Client Care & Remote Support
We’re always just a phone call away. Nuon Imaging provides 24/7 Client Care & Remote Support to ensure your systems and software stay operational — day or night.
Software Troubleshooting
Online Software Upgrading
Preventative Maintenance Plans
Online Application Training
Remote Maintenance
System Optimization & Updates
Equipment We Service
Did you know? Nuon Imaging provides service and support for a wide range of medical imaging equipment — regardless of the original supplier. We can supply replacement parts, facilitate repairs, and provide troubleshooting for equipment from nearly any manufacturer.
We proudly provide service, repair, and maintenance for:
- New Equipment
- Portable Generators
- X-ray Tubes
- Dental X-ray Equipment
- Generators
- Collimators
- X-ray Exam & Surgical Tables
Software Support & Maintenance
Nuon Imaging also provides ongoing software support and optimization services. Whether you use our own NuonHuman™, NuonVet™, or Nuon Cloud, or work with third-party PACS or acquisition platforms, we’ll help ensure your imaging software stays secure, optimized, and up to date.
Our software services include:
- Software upgrades
- System health checks
- Workflow optimization
- Training refreshers for your team
Let’s Keep Your Imaging Systems Running Smoothly
Frequently Asked Questions
Do you offer radiology equipment service for systems we didn't buy from Nuon Imaging?
What's included in a custom service plan?
Custom service plans are built around your imaging environment and can include coverage beyond the manufacturer’s base warranty, more frequent maintenance for older systems, predictable pricing, and ongoing software and workflow optimization – whether you run a single clinic or a multi-site network.
Is support available outside regular business hours?
Yes. We provide 24/7 Client Care & Remote Support, so software troubleshooting, remote maintenance, and system optimization are available day or night, not just during standard hours.
What kind of equipment do you service?
Do you support software as well as hardware?
How do we request a repair or a service plan?
You can contact our team to request equipment service, ask about software support, or discuss a custom service plan tailored to your imaging environment and budget.
What if we're managing an older imaging system that's out of warranty?
That’s a common reason clinics reach out. Our service plans are designed to help you manage older equipment with more frequent, proactive maintenance so it keeps performing reliably, even without manufacturer warranty coverage.