Frequently Asked Questions
Sections
General Questions
What’s the difference between analog and digital radiography?
Analog radiography uses film-based methods to capture images, while digital radiography converts X-ray data into digital files that can be stored, viewed, and shared electronically. Digital systems are faster, more efficient, and reduce the need for chemical processing or physical storage. Learn more on our Human Radiology Equipment and Veterinary Radiology Equipment pages.
What are the benefits of upgrading to digital imaging?
Upgrading to digital imaging improves diagnostic speed, enhances image quality, and streamlines workflow. It also reduces operating costs and allows for easier storage, sharing, and analysis through platforms like Nuon Cloud (Human) or Skyline PACS (Vet). These systems integrate seamlessly with EMRs and PACS, helping you deliver faster, more accurate care.
What type of radiology systems does Nuon Imaging provide?
We supply digital X-ray systems, detectors, radiology workstations, and mobile imaging carts for both human and veterinary clinics. You can explore our Human Radiology Equipment and Veterinary Radiology Equipment pages for details.
How long does it take to install a digital radiography system?
Installation time varies based on system complexity and site readiness. Most systems can be installed within a few days, including testing and training. For custom setups, our team works closely with you to minimize downtime and ensure a smooth transition. To get an accurate time-frame, please contact us!
Human Radiology
What’s the best digital X-ray detector for a medical clinic?
The ideal digital detector depends on your clinic’s workflow, patient volume, and imaging needs. Nuon Imaging supplies a range of flat panel detectors in different sizes and configurations, including wireless and tethered options. Visit our Human Radiology Equipment page to explore available models.
Can I retrofit my existing analog system for digital imaging?
Yes. Nuon Imaging specializes in retrofitting analog X-ray systems with digital detectors and imaging software. This upgrade lets you transition to digital imaging without the cost of replacing your entire setup. It’s a practical way to improve image quality, streamline your workflow, and meet modern compliance standards. Learn more by visiting our Human Acquisition Software page.
What types of wall stands and tables are available for human radiology?
We offer a wide selection of fixed and adjustable wall stands, elevating tables, and floating top tables designed for ergonomic use and patient comfort. These accessories are essential for capturing a wide range of views and accommodating different body types and mobility levels. See our Human Radiology Accessories for more.
How does Nuon Imaging ensure compatibility with existing software?
Nuon Imaging’s systems are vendor neutral and fully compliant with DICOM and HL7 standards, allowing seamless integration with most PACS, RIS, and EMR platforms already in use. During project planning, we conduct a thorough compatibility assessment to ensure your new system works smoothly within your existing workflow—without disruption.
What support does Nuon offer after installation?
Nuon Imaging provides ongoing technical support, including remote diagnostics, system updates, and on-site service when needed. Our team also offers training refreshers and performance reviews to keep your imaging systems running smoothly. Learn more about our full range of support services on our Service & Support page.
Are your imaging systems compliant with Canadian healthcare standards?
Yes. All Nuon Imaging equipment meets the applicable Health Canada and CSA requirements. We also ensure our systems align with best practices for privacy, radiation safety, and clinical compliance across the country.
Veterinary Radiology
What X-ray systems are available for veterinary clinics?
Nuon Imaging supplies a variety of Veterinary Radiology Equipment including portable, stationary, and mobile X-ray systems. Whether you’re setting up a new clinic or expanding your capabilities, we offer tailored solutions for companion animals, equine care, and field-based diagnostics.
Can Nuon Imaging support both large and small animal practices?
Yes. Our systems are designed to support diverse veterinary environments, from equine barns to urban small animal clinics. We help veterinarians choose equipment and Veterinary Accessories that match their patient types, workflow, and physical space.
What software do you provide for veterinary image acquisition?
We provide NuonVet™ software, a platform created specifically for veterinary radiology. It supports multi-species imaging, fast acquisition, easy annotation, and secure image sharing—making it ideal for clinics and mobile practices alike.
Do you offer portable X-ray solutions for mobile vet clinics?
Absolutely. Our portable veterinary X-ray systems are built for mobility and performance, allowing practitioners to capture high-quality images in the field. These systems are compatible with NuonVet™ and can be paired with lightweight workstations or tablets.
What accessories are most common for veterinary radiology?
Common veterinary accessories include foam positioning blocks, detector holders, mobile carts, and protective gear. These tools improve imaging accuracy and patient safety, especially for mobile or equine settings.
How does veterinary PACS differ from human medical PACS?
Veterinary PACS must support multiple species, diverse anatomy, and non-standard positioning, making flexibility essential. Our PACS solutions — including options like Skyline PACS with integrated AI capabilities — are tailored for veterinary workflows, offering features such as custom tags, advanced search, and seamless integration with practice management systems.
Radiology Software
What is NuonHuman™ and NuonVet™ imaging software?
NuonHuman™ and NuonVet™ are proprietary imaging platforms designed specifically for human and veterinary clinics. They provide seamless image acquisition, enhancement, and sharing, helping clinics streamline diagnostic workflows while ensuring high-quality imaging. Learn more on our Human Imaging Software and Veterinary Imaging Software pages.
Is your PACS software cloud-based or server-based?
We offer both options. Clinics can choose between on-premises PACS installations or our Nuon Cloud platform for browser-based access. Each solution is secure, reliable, and designed for fast, compliant image management.
How secure is Nuon Imaging’s software?
Our platforms include end-to-end encryption, role-based access controls, and are hosted in CSA-compliant Canadian data centres. Whether cloud-based or local, your imaging data is protected and meets HIPAA and PIPEDA regulations.
Can your software integrate with our EMR or clinic management system?
Yes. Our systems support DICOM and HL7 standards, allowing seamless integration with most EMRs and veterinary practice management platforms. We’ll help configure it to fit your workflow.
Is training included with software installation?
Yes. We provide hands-on training during system setup and offer additional support as your team grows. Whether you need onboarding for new staff or refresher sessions, we’re here to help.
Support & Service
What kind of technical support is available?
Our Canadian-based team offers ongoing support via phone, remote access, and onsite visits when needed. We also offer optional 24/7 service plans for clinics that require around-the-clock peace of mind. See our Service & Support page for more.
What happens if something goes wrong with the system?
We provide fast diagnostics and can resolve many issues remotely. If required, we dispatch a technician for onsite service. Most problems are addressed quickly with minimal downtime.
How often do radiology systems require maintenance?
Digital systems typically require less routine maintenance than analog equipment. However, most manufacturers recommend annual preventive maintenance to ensure optimal performance and to maintain warranty coverage. Regular inspections, software updates, and preventive care can help identify potential issues early, minimize downtime, and extend the life of your equipment. We offer flexible preventive maintenance plans to support long-term reliability.
Do you provide training and onboarding for new staff?
Absolutely. Our team supports new staff onboarding, system orientation, and customized training sessions so every team member feels confident using the equipment and software.
Pricing & Financing
How much does a digital radiography system cost?
The cost depends on your clinic’s specific needs, including detector size, software configuration, and accessory requirements. At Nuon Imaging, we create tailored packages for both Human Radiology Equipment and Veterinary Radiology Equipment, with flexible financing to make high-quality systems accessible.
What financing options are available through Nuon Imaging?
We partner with CWB National Leasing to offer leasing and financing programs that suit your cash flow and growth plans. You can explore our Financing Options to see what works best for your practice.
Can I lease imaging equipment instead of buying?
Yes. Many clinics choose leasing as a way to manage cash flow and preserve capital while investing in new imaging technology. We work closely with trusted financing partners like CWB National Leasing to provide convenient leasing options. While we help coordinate the process, specific leasing terms and financial suitability should be discussed directly with your financial advisor or accountant to ensure it aligns with your practice’s long-term goals.
What are the hidden costs I should be aware of?
We believe in transparent pricing. While our quotes include installation, training, and essential setup, optional extras like software licensing, extended warranties, and future upgrades may add to your total investment. We’ll always walk you through these details before you commit.
Compliance & Security
Are Nuon Imaging’s systems compliant with PIPEDA and HIPAA?
Yes. All of our systems—including Nuon Cloud and backup solutions—are designed to meet both PIPEDA (Canada) and HIPAA (U.S.) compliance standards. We prioritize patient data privacy through secure handling, access controls, and audit-ready protocols.
How is data stored and protected?
Your medical images and patient data are stored in CSA-compliant Canadian data centres with multi-layered encryption, firewalls, and role-based access control. If you’re using Nuon Remote Backup & Data Storage, your data is securely transmitted and monitored to ensure redundancy and uptime.
What happens to our data if we upgrade or replace our system?
We provide secure migration services to ensure a seamless transition during system upgrades or replacements. Whether you’re moving to new equipment or switching to a different software platform, our team will ensure no data is lost and minimal downtime occurs.
